We welcome hearing from you about your experience of our service. Feedback and complaints can lead to better services for everyone. We encourage feedback from all people including those who are not happy with, or wish to comment on, the service they have received from us.
We are committed to:
- dealing with each complaint about us in a fair and objective manner
- focusing on how the problem can be resolved
- using the feedback provided to improve our services; and ensuring no one is disadvantaged with future services from us
It is important for us to hear your voice to improve our service quality and to ensure we deliver our services through informed practice.
If you wish to provide feedback please complete the web-form on this page.
We also run focus groups throughout the year to receive feedback about our services. Speak to your counsellor if you would like more information or to participate.
Level 1, 59-63 Spring Street
Geelong West Victoria 3218
PO Box 7205
Geelong Victoria 3220
Phone: 03 5222 4318
Fax: 03 5246 8099
25 Roberts Avenue
Horsham Victoria 3400
PO Box 648
Horsham Victoria 3402
Phone: 03 5381 1211
Fax: 03 5381 1777
Disabled access and car parking is available.
Monday to Friday 9am – 5pm
All calls outside standard office hours will be diverted to the 24 hour Victorian After Hours Sexual Assault Crisis Line.
Barwon CASA provides 24 hour crisis care for those who have recently experienced sexual assault. Ph 1800 806 292