Contact Us

We welcome hearing from you about your experience of our service. Feedback and complaints can lead to better services for everyone. We encourage feedback from all people including those who are not happy with, or wish to comment on, the service they have received from us.

We are committed to:

  • dealing with each complaint about us in a fair and objective manner
  • focusing on how the problem can be resolved
  • using the feedback provided to improve our services; and ensuring no one is disadvantaged with future services from us

It is important for us to hear your voice to improve our service quality and to ensure we deliver our services through informed practice.

If you wish to provide feedback please complete the web-form on this page.

We also run focus groups throughout the year to receive feedback about our services. Speak to your counsellor if you would like more information or to participate.

Barwon CASA


Level 1, 59-63 Spring Street
Geelong West Victoria 3218

PO Box 7205
Geelong Victoria 3220

Phone:  03 5222 4318              
Fax:  03 5246 8099


25 Roberts Avenue
Horsham Victoria 3400

PO Box 648
Horsham Victoria 3402

Phone:  03 5381 1211
Fax:  03 5381 1777


Disabled access and car parking is available.

Office Hours   

Monday to Friday 9am5pm

All calls outside standard office hours will be diverted to the 24 hour Victorian After Hours Sexual Assault Crisis Line.

Barwon CASA provides 24 hour crisis care for those who have recently experienced sexual assault. Ph 1800 806 292


This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.
By submitting this form, you accept the Mollom privacy policy.